Thomas Friedman said the world is flat, Well the same is not true about the technology trending. In the early 2000s, all of us, the proud preachers of software or service solution wizards were happy glorifying the value of shared service. Shared service which essentially means “commoditi-zation” of function, assumes the following idealistic events to occur.
1. Slicing and dicing the specialty to task level granularity
2. At granular level tasks does not require special knowledge
3. Execution unit of task is not extendable from person to person. It simply means that if i am executing task X, it will not be required for someone else to carry over the same task X after i leave.
4. No Proprietary information or knowledge required
While most of the lower value chain type work would fall under this, this was not a successful approach in domain heavy, specific skilled area. For example a fixed income product testing would be highly specialized viz-a-viz to a consumer bank deposit account. There is a clear U turn trend appearing. Will discuss this in our next edition in details.